Healey Care Ltd recognises that internal audits are a way of improving standards, and therefore we will carry out regular audits based on a clear set of standards which are a reference point in deciding whether conditions are acceptable or not. Where possible, we will use other registered manager’s from our wider services to do these audits. We aim to support people who use our services to become involved in auditing and we will reflect this in our future Business Planning
Service user meetings are organised in order to encourage individual’s and their families and their representatives to make decisions on day to day matters such as choice of activities and refurnishing their home and general service development
We work in partnership with other organisations to monitor and audit person centred service delivery.
In order to ensure that service users and family members are involved in the planning, monitoring and reviewing of services, regular forums have been introduced in order to ascertain feedback on the service we provide, including suggestions for improvement and future development. We also hold an open drop-in session on the last Wednesday of each month where parent and representative can call in to see us and share their ideas and comments.
The service will be audited and evaluated against CQC Compliances. Inspection reports will be retained at the home and will be available upon request.
Registered Provider Service:
Healey Care Ltd.
01706 227 418